Help Center

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Where is the WooCommerce Connector app available?

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The WooCommerce Connector app is available for Business Central online and you can install the WooCommerce Connector  app directly through app source.

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How to trigger a sync with WooCommerce from the Dynamics 365 Business Central?

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There are two options to trigger synchronization process:

1. Automatic - Once you go through the setup process, you have the option to enable automatic synchronization. This will create background jobs that will sync data for Items, Customers, Orders and Coupons in the background for you.

2. Manual - By going to WooCommerce Connector Setup you have the option to manually run sync process by calling action Synchronize. Other options are synchronizing specific records from the mapping pages.

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Is the subscription required for the sandbox environment?

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We don't require any subscription for the usage of WooCommerce Connector app in the sandbox environment. This allows you to use and test the app free of charge and only pay for the use in your production environment.

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If we want to use this solution after testing it in our sandbox what are the next steps?

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Next step would be installing the WooCommerce Connector  app into your production environment.

Once installed, you would need to buy subscription for the app within the 15-day trial period.  You can configure the app the same way by following up the Getting Started documentation.

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Does the image in the item card come over into the Product image?

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Images for the site are handled only from the Woocommerce side. WooCommerce provides much more flexibility when managing images of the products than Business Central.

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Is there a limit to 10 characters for API consumer keys and secret in the setup process?

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We don't have a limit to 10 characters for API keys (consumer key and secret). We support adding the whole key that's generated from WooCommerce. Values are masked as 10 digits, even though the whole value is saved into the system.

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Is the WooCommerce Connector solution available only for OnPrem environments?

Yes. We also support OnPrem customers, but in that case you need to reach out  directly instead of Dynamics 365 App Source.

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The WooCommerce site keeps blocking traffic for the integration from Business Central, even though I've added correct API keys?

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Here are some of the usual problems with the WooCommerce server and how to deal with them:

1. Check if there is any 3rd party software that is blocking the connection.

2. Check for the blacklist on the website and see if there is a problem.

3. Make sure to provide Read/Write access when you generate new keys.

4. Problem with the .htaccess file

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Add this to the .htaccess file:

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<IfModule mod_fcgid.c> RewriteCond %{HTTP:Authorization} . RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] </IfModule>

Add this to the httpd.conf file:
SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1

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Restart apache for the new changes to be applied.

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Can we extend your solution with Per-tenant extensions and customize it?

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Yes. Our solution is fully extensible with events you could subscribe to and enhance the business logic for your custom process. If you can't find the right publishers, feel free to contact us . We can also build the per tenant extensions for you.

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Will it work on ___ language?

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App primarily works with English (US) version, but it is fully supported in all available Business Central languages.